Data Protection Policy

C44 Privacy Policy — How We Keep Your Information Safe

C44 treats the security of your personal information as its highest priority. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026

Our privacy commitment

Your data is completely secure at c44. Here is a quick summary of the key points of our privacy policy.

Encrypted protection

All your data is protected with 256-bit SSL encryption. From transactions to personal details — everything is stored with the highest level of security.

Never Sold to Third Parties

Your personal data is never sold or shared with third parties for marketing or commercial purposes. This is our core commitment.

Minimal Data Collection

We only collect the information necessary to provide our services. No unnecessary data is requested or collected.

Your control

You have the right to access, correct, and delete your own data. These rights can be exercised at any time through our support team.

Transparent Cookie Policy

We are transparent about what cookies we use and why. You also have the option to opt out of non-essential cookies.

Regular Security Reviews

C44's security team conducts regular system audits and security reviews. Your data is always covered by up-to-date protection measures.

1 Introduction

Welcome to c44.plus. Our privacy policy is a direct reflection of our commitment to protecting your personal information. We believe that the greatest responsibility of a trusted gaming platform is to safeguard its players' data with the utmost care.

This privacy policy ("Policy") applies to the c44.plus website and all associated services. By registering, logging in, or using our services, you are considered to have accepted the terms of this privacy policy.

This policy has been developed in accordance with applicable data protection regulations in Bangladesh. We follow internationally recognized privacy practices.

If you have any questions or concerns about privacy on the c44 platform, our support team is always ready to help.

2 What Information We Collect

C44 only collects information that is necessary for service delivery and security. The types of data we may collect are detailed below:

Data Type Example Reason for Collection
Personal Identification Information Full name, date of birth, NID number Identity Verification (KYC)
Contact Information Mobile number, email address Account registration & communication
Financial information Mobile Banking/Nagad number, transaction history Deposit & Withdrawal Processing
Address Details Current and permanent address KYC verification & legal compliance
Device & Browsing Information IP address, device type, browser Security & Fraud Prevention
Gaming Activity Game history, bet amounts Responsible Gaming & Service Improvement

No additional data beyond what is listed above is collected. We do not collect sensitive information such as religious identity, political views, or health details.

3 How Your Information Is Used

C44 uses the data it collects solely for the purposes listed below. We never use your information for anything beyond what has been approved:

  • Account management: To ensure secure registration, login, and account protection.
  • Identity Verification: To complete the KYC process and verify age.
  • Financial transactions: To securely process deposits and withdrawals.
  • Customer Support: To resolve your issues promptly and maintain clear communication.
  • Fraud Prevention: To detect unusual activity and keep the platform secure.
  • Legal compliance: To comply with applicable laws and regulations.
  • Service Improvement: To analyze gaming activity and improve your experience.
  • Promotional Communications: To send you bonus and promotional information, only with your consent.

You may opt out of promotional communications at any time. This will have no effect on your account or services.

4 Data Sharing Policy

C44 takes great care when it comes to sharing your personal information with third parties. We may share data only in the following limited circumstances:

  • Payment Processor: With payment partners such as Mobile Banking, Nagad, and Rocket — only the information required to complete transactions.
  • Game Provider: With Live Casino and slots game technology providers — strictly for the purpose of operating games.
  • Law enforcement: To government authorities in response to a court order or lawful investigation.
  • Technology Partners: With trusted technology partners who assist in cybersecurity and fraud prevention.

Your data is not shared with any advertisers, data brokers, or commercial entities beyond the reasons stated above. This is a firm and non-negotiable policy.

All third parties with whom data is shared are bound by separate privacy agreements with c44 and are not permitted to use the data for their own purposes.

5 Security Measures

C44 uses industry-leading security technology to protect your personal information. Our security infrastructure operates on multiple layers:

  • SSL/TLS encryption: All data transmitted on the website is secured with 256-bit TLS encryption.
  • Database Encryption: All stored sensitive data is kept in an encrypted state.
  • Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
  • Real-Time Monitoring: Suspicious activity is automatically detected and blocked.
  • Regular Audits: Independent security experts conduct regular system audits.
  • Staff training: Our team members receive regular training on data protection.

In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.

6 Cookie Policy

The c44.plus website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

  • Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
  • Functionality cookies: To remember your preferred language and settings.
  • Analytics Cookies: To analyze site usage and improve our services.
  • Security Cookies: To detect fraud and bot activity.

Non-essential cookies can be managed through your browser settings. Please note that disabling certain cookies may affect how some features of the site function.

7 Data Retention Period

C44 does not retain your data beyond what is necessary. However, certain information is kept for defined periods due to legal obligations and service continuity:

Data Type Retention Period
Account information (active) Until account closure
Financial transaction records Minimum 5 years (as required by law)
KYC documents 5 years after account closure
Gaming History 2 years after account closure
Support Chat 1 year after resolution
Cookies & browsing data 30–90 days after the session ends

Once the retention period expires, data is automatically deleted or securely disposed of.

8 Your rights

You have several important rights regarding your personal data at c44. To exercise any of these rights, please contact our support team:

Right to Access Your Data

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that your data be used only for specific purposes.

Data Portability

You may request an export of your data in a standard format.

Right to object

You may object to your data being used for marketing or profiling purposes.

We generally respond to rights requests within 30 days of receipt. Complex cases may take a little longer, but you will be kept informed.

9 Minor protection

C44 is a platform strictly for users aged 18 and over. Account registration and use of our services by minors is strictly prohibited.

  • Age is verified at registration, and identity documents are verified through the KYC process.
  • If a user is found to be under 18 years of age, their account will be suspended immediately.
  • We do not knowingly collect any information from minors.
  • If we become aware that data has been collected from a minor, it will be deleted immediately.

Parents are urged to prevent minors from accessing gaming. For more information, please visit our Responsible Gaming View page.

10 Policy Updates

C44 reserves the right to update this privacy policy as needed. If changes are made, you will be notified in the following ways:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Users will be notified on the platform whenever significant changes are made.
  • Notifications may be sent to your registered email address.

Continued use of c44 after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated Privacy Team is always ready to assist you with any matter.

Email support

[email protected]

Live Chat

24/7 instant support is available

For general inquiries, visit our FAQ Page View.

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